Refund policy

Refund Policy

We want you to love your Hoppy as much as we do! Each bunny is made with love and care — but we understand that sometimes things don’t go exactly as planned.

Change of Heart?

For hygiene and safety reasons, we cannot accept returns if you’ve simply changed your mind, as Hoppy is a comfort item typically used by little ones. We hope you understand this policy is in place to keep every Hoppy as safe and special as intended.

Received the Wrong or a Damaged Item?

If your Hoppy arrives damaged or you received the wrong item, we’re so sorry! Please contact us within 7 days of delivery, and we’ll be happy to send a replacement or issue a refund.

Just email connect.hoppy@gmail.com with the following:

• Your order number
• A brief description of the issue
• A clear photo of the item

Eligibility for Refund or Exchange

To be eligible for a refund or replacement:

• The issue must be reported within 7 days of receiving your order
• The item must be unused, unwashed and in its original condition

Shipping Costs for Returns

If a return is approved, customers are responsible for the cost of return shipping. We’ll provide clear instructions to make the process as easy as possible.

Note: If the return is due to an error on our part (e.g., a damaged or incorrect item), we will cover the cost of replacement shipping.

Refund Processing

Once approved, your refund will be processed to your original payment method. It may take 5–10 business days to appear on your statement.

If you have any concerns or need help, we’re always here. Simply reach out to us — we’re a small team with big hearts, and your happiness matters to us.

Thank you for supporting Hoppy!