FAQ

Q: Is Hoppy safe for newborns?
A: Yes! Your baby’s safety is our highest priority. Every Hoppy is CPSC safety tested to meet U.S. child product standards. That means:

  • No choking hazards
  • No harsh chemicals
  • Durable stitching made to last through endless cuddles

Q: Can my baby sleep with Hoppy in the crib?
A: For safe sleep, pediatricians recommend keeping all loose items — including loveys, blankets, and toys — out of the crib for babies under 12 months. That means Hoppy is best enjoyed during awake times, stroller rides, car trips, and supervised naps.

Once your little one is past the 12-month mark, many parents find that a lovey like Hoppy becomes an important part of bedtime comfort and self-soothing. Until then, always follow safe sleep guidelines to keep your baby safe and cozy.

Q: How do I care for and clean Hoppy?
A: Life with little ones can get messy — and we designed Hoppy with that in mind. For best results:

  • Machine wash on a gentle cycle in cold water
  • Use a mild baby-safe detergent
  • Air dry to keep Hoppy extra soft and cuddly
  • Easy care means Hoppy is always ready for the next adventure.

Q: What size is Hoppy?
A: Hoppy is thoughtfully sized to fit perfectly in little hands and cuddle close. Measuring approximately 7"x11", it’s lightweight, easy to hold, and just the right size to bring along on every adventure — from stroller rides to snuggly naps.

Q: Why does Hoppy have a faceless design?
A: We believe every child deserves a lovey that reflects their own imagination. Hoppy’s faceless, minimalist design allows children to project their own emotions, stories, and comfort onto their lovey — making it a truly personal first best friend.

Q: How durable is Hoppy?
A: Hoppy is made for endless cuddles, play, and adventures. With durable stitching and high-quality materials, it’s built to last through daily snuggles and frequent washes — holding up beautifully as your little one grows.

Q: Is Hoppy a good gift for baby showers or birthdays?
A: Absolutely! Hoppy makes a thoughtful gift that parents love and little ones grow into. It’s gender-neutral, timeless, and packaged in a reusable cotton drawstring bag — making it both beautiful to gift and practical for parents.

Q: Do you ship Internationally?
A: At the moment, we ship Hoppy within the United States only. We hope to bring Hoppy hugs worldwide in the future! For more details, please visit our [Shipping Policy] page or reach out to us directly — we’re always happy to help.

Q: What if I’m not satisfied or my Hoppy arrives damaged?
A: Your happiness means the world to us. If your Hoppy arrives damaged or isn’t what you expected, please contact us within 7 days of receiving your order and we’ll make it right. For full details, see our [Refund Policy] — but rest assured, we’ll always do our best to keep both you and your little one happy.